Refund policy

Spun subscriptions are sold by our reseller, Paddle.com, which is the Merchant of Record for all our orders and handles refunds. This policy sits alongside our terms of service.

14-day refund

If Spun isn't for you, ask for a refund within 14 days of your first payment and you'll get all of that payment back, no questions asked. The same applies within 14 days of switching to a yearly plan, for the yearly payment.

After 14 days

• You can cancel any time from your account. Your plan stays active until the end of the month or year you've paid for, and you won't be charged again.
• We don't refund part-used months or years, except where the law says we must.
• If Spun was down or broken for a long stretch, or you were charged by mistake, tell us and we'll put it right.

How to ask

Email hello@spunmusic.com from the address on your account, or reply to your receipt from Paddle, or use paddle.net to find your order. Refunds go back to the card or account you paid with, usually within 5 to 10 working days.

Your rights

Nothing in this policy limits your rights under consumer law where you live, such as the New Zealand Consumer Guarantees Act, the Australian Consumer Law, or EU and UK consumer rules.